Activity 3 of 5

Recover a booking or QR without live access

The booking exists, but its current issuer or operator controls which stored reference, identity check, reissue, or offline credential can be used.

At a staffed gate, an existing booking will not load in its app. What is the most reliable next step?

Need a hint?

Use an issuer-supported saved reference, then follow the responsible staff's verification processPresent the latest screenshot as the ticket because it came from the booking appRecreate the missing code from the visible booking details and try the scanner againBuy a new booking immediately and resolve the first booking after the trip